Today we’d like to introduce you to Robert Ancill.
Hi Robert, thanks for joining us today. We’d love for you to start by introducing yourself.
TNI Design was originally the interior design department of The Next Idea Restaurant Consultancy, (an International concept development agency specializing in restaurants, hotels and cafes).
Our clients were so impressed with our restaurant designs they would ask us to design their office or home or another building; as such it became a bit weird as we were designing luxury houses yet our online presence was all about restaurants.
In 2015, we launched TNI Design into its own entity and developed the business separately as a Design and Architecture Agency.
I’m sure you wouldn’t say it’s been obstacle free, but so far would you say the journey have been a fairly smooth road? Ha ha – it is never a smooth road when starting a business, even as an offshoot of another business. Our challenges range from finding the right team, partners and of course clients.
Covid was of course a struggle as our main client base closed down, and we were forced to pivot our services and address new markets with limited experience.
Alright, so let’s switch gears a bit and talk business. What should we know?
Based in Los Angeles, TNI Design [http://www.tnidesign.com] specializes in architecture, interior design and landscape design. Read More
Lifestream is a powerful and intuitive video analytics business that provides unique, and never before available, insights for restaurants and food and beverage operations to optimize operations and identify data-based customer behavior analytics.
Lifestream is a highly effective solution for measuring true guest satisfaction, keeping track of speed of service, assessing how staffing levels match customer demand on an hour to hour basis, as well as analyzing new initiatives such as interior design and layout changes.
Customer behaviors that have been notoriously hard to track include the percentage of people who walk in and then out of an establishment without making a purchase, true wait times at drive through restaurants, and real wait times from order time to table delivery. Sampling yields significant research results, however, with the delta that can be present between a sample and the real customer base, sample errors can occur. That is, of course, until now!
Lifestream resolves these problems by providing state-of-the-art video data analysis that captures critical information which has never before been available to restaurants. Lifestream’s AI technology can identify every human that enters a space and subsequently report their behavior in analytic format with absolute accuracy. Questions about missed opportunity, wait times, customer confusion, and dwell times can now all be answered. This provides a substantial advantage in addressing missed sales opportunities in addition to multiple other areas that will improve operations and the bottom line.
Video more than any other data source generates valuable insights based on how people actually behave, not just how they claim to behave. The more authentic the data source, the more valuable the insight. For the first time, restaurants can make deeply informed decisions by harnessing the power of their video and deploying analytics to improve their customer experience, resulting in substantial top and bottom line improvements.
Watch our video here: (https://vimeo.com/691116954)
Robert Ancill, the CEO of the Next Idea group is a leading figure in the hospitality and interior design industries. An authority of emerging food trends, foodservice, and design, Robert is well known as one of America’s leading Global Food and Restaurant Consultants. His principles stand staunch as pillars of creativity, first-class client service, and integrity. Robert built the Next Idea from a one client agency to a well-known international boutique consulting group with a broad range of small, medium, and large clients and an enviable project portfolio. The company split in 2016 and operates consulting services under The Next Idea, www.thenextidea.net, and interior design TNI Design, www.tnidesign.com.
Since 2002 The Next Idea Group has grown into a well-known consulting and design brand with multiple service companies covering design, consulting, and business services. It is essentially a consulting agency specializing in high energy, innovative international restaurant concept development, interior design and architecture, re-positioning, food trend research forecasting, marketing, and restaurant franchising. Read More
Many restaurant owners have deep concerns regarding the COVID-19 timeline, not just because it’s an unknown and invisible assailant; it resembles nothing similar to anything we have experienced before. There are 5 primary concerns we are exploring.
Posted on Workstream for Partners
The 5 Biggest Concerns of Every Restaurant Owner Post COVID-19
I remember learning in horror about the holocaust when I was growing up. While I was never able to understand the depth of the unimaginable terror, I was even less able to understand how no-one spoke up. Yes, during history’s darkest time, there were many acts of heroism, where individuals put their lives at serious risk to protect other human beings, however, these cases were nothing more than a dot in the abyss of the extreme depths of evil perpetrated during that extraordinary period in time.
Roll on to the events of the past week, where we witness yet another human being murdered for no reason other than the color of his skin.
Again the polarizing issue of race manifests, although this time outrage sparked into nationwide demonstrations and riots, where, yet again the draconian question of why one race of people is treated differently to another, is being tested to the fullest. Read More
First and foremost, let’s be clear: there will be a recovery. The world is not coming to an end, there will be no doomsday, and life will go on. Just like nature, the economy will find a way. So, to those individuals who bought van loads of toilet paper: the chances are that you will need your storage space back much faster than you could ever use said commodity, so now is the time to think about how you can utilize all that tissue for 2020 holiday gifts. Costco will not be refunding!
Nonetheless, the situation is both extraordinary and exceptionally serious. While we can say with conviction that the economy will recover, what we can’t predict is by when and what the collateral damage will look like. Read More